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Posted bykg2815on 10/24/2009
Meritage's owner, Ray, is amazing. I've taken two different cars to him, one that was new and everything was covered under warranty and the other is old and I just want to keep it running until I finish grad school. He's proactive when it's called for, making sure everything is perfect. I've learned recently that he can also be a creative problem solver, prioritizing safety and reliability in the name of saving his customers' money. My 1993 Accord wiring system made a hungry rat very happy. Ray told me I could spend $2,500 getting it all repaired, good as new, or he could connect the tail-lights to the headlights so that they would come on together instead of having separate settings. For this he charged me an hour of labor. This kind of honesty and ingenuity are rare and refreshing. I have suggested his services to my parents and to my sister and they've been equally impressed. His walls are covered with certificates that show he has the most up-to-date training on myriad makes of cars. It's not often I find a business that I'm impressed with. It seems like most people just go through the motions when it comes to customer service. Meritage is a huge exception!
Posted byDarrell707on 9/23/2009
Ray and his auto repair shop were outstanding on their professional service and attention to details to my Ford Explorer Sport Trac truck. I am a professional musican from Solano County and on my way to a importain music date in Lake Tahoe September 12, 2009, my truck's engine failed on me and I am very lucky that it broke down in Auburn and that we found Ray's shop (Meritage Auto Repair) He took the time to fully check out the situtation and was totally upfront and honest on what next steps to take next on repairing my truck. He has many customers and the extra time he put into repairing my truck was totally awesome. My truck is running very smoothly now and feels like a new car thanks to the time and effort he put into the repairs!! Thanks Ray...You and your guys are the best! Darrell Echols Sr
Posted bymt_diablohikeron 7/2/2009
I recently moved to Auburn from the Bay Area and found Meritage to be a place that I will return to. Even though the work was only a Smog they made a good first impression. The shop and office were clean. well lit and display a number of certification for the technicans. They have two ASE certified Master Technicans which means they should be very good problem solvers and truely take their profession seriously. The only reason I did not rate them as a five star is because I need more experience with them.